Effective Date: January 26, 2026

This Privacy Policy describes how Winding LLC ("Winding," "Company," "we," "us," or "our") collects, uses, maintains, discloses, and safeguards information obtained from users of our website, marketplace platform, and related services (collectively, the "Services").

This Privacy Policy applies to all users of the Services, including but not limited to customers, retailers, repair shops, business partners, and visitors.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Company Information

Winding LLC
14040 Hart St
Oak Park, MI 48237
Email: privacy@getwinding.com

2. Categories of Information Collected

We may collect the following categories of information:

A. Information Provided Directly by Users

Customers

  • Full name
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Purchase history
  • Communications sent through the Services
  • Account credentials

Retailers

  • Business name
  • Owner and authorized representative information
  • Business contact information
  • Business address
  • Tax identification numbers (including EIN, where applicable)
  • Bank account and payout information
  • Inventory listings and pricing information
  • Transaction history

Repair Shops

  • Business name
  • Owner and authorized representative information
  • Business contact information
  • Business address
  • Service descriptions and pricing
  • Professional certifications or credentials (if provided)
  • Bank account and payout information
  • Transaction history

B. Information Collected Automatically

When users access or interact with the Services, we may automatically collect:

  • IP address
  • Device identifiers
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages viewed and time spent
  • Clickstream data
  • Usage statistics

We may use cookies, web beacons, pixels, and similar tracking technologies to collect this information.

C. Payment Information

All payment transactions are processed through third-party payment processors. Winding LLC does not store complete credit card numbers or full financial account credentials. Payment information is handled in accordance with the privacy policies of the applicable payment processor.

3. Purpose of Processing

We may collect and process information for the following purposes:

  • To establish and manage user accounts
  • To facilitate transactions between customers, retailers, and repair shops
  • To process payments and issue payouts
  • To provide customer and technical support
  • To communicate transactional and operational information
  • To improve, maintain, and develop the Services
  • To detect, prevent, and address fraud, security incidents, or misuse
  • To comply with applicable legal, tax, and regulatory obligations
  • To send marketing communications where permitted by law

4. Disclosure of Information

Winding LLC does not sell personal information.

We may disclose information under the following circumstances:

A. Marketplace Operations

  • Customer shipping information may be shared with retailers or repair shops for order fulfillment.
  • Retailer and repair shop business information may be displayed publicly within listings.
  • Limited contact information may be shared as necessary to complete transactions.

B. Service Providers

We may share information with third-party vendors who perform services on our behalf, including but not limited to:

  • Payment processors
  • Cloud hosting providers
  • Email and communication service providers
  • Analytics providers
  • Fraud prevention and security providers

Such service providers are required to use information solely for the purposes for which it is disclosed and to maintain appropriate safeguards.

C. Legal Compliance and Business Transfers

We may disclose information:

  • To comply with applicable laws or legal processes
  • To respond to lawful requests from public authorities
  • To protect the rights, property, or safety of Winding LLC, its users, or others
  • In connection with a merger, acquisition, restructuring, financing, or sale of assets

5. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Maintain account functionality
  • Comply with legal, tax, accounting, and regulatory requirements
  • Resolve disputes and enforce agreements

Retailers and repair shops may have transaction records retained as required by financial or tax regulations.

6. Data Security

Winding LLC implements commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. Such measures may include:

  • Encrypted data transmission (HTTPS)
  • Restricted internal access to sensitive data
  • Secure payment processing
  • Monitoring for unauthorized access

Notwithstanding the foregoing, no method of transmission over the Internet or method of electronic storage is completely secure.

7. User Rights

Depending on applicable law, users may have certain rights regarding their personal information, including the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Opt out of marketing communications

Requests may be submitted to:

privacy@getwinding.com

We will respond in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain session integrity
  • Improve platform performance
  • Analyze usage trends
  • Support security and fraud prevention

Users may adjust browser settings to refuse cookies; however, certain features of the Services may not function properly.

9. Third-Party Links

The Services may contain links to third-party websites. Winding LLC is not responsible for the privacy practices or content of such third-party sites.

10. Children's Privacy

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

11. International Data Transfers

The Services are operated from the United States. If you access the Services from outside the United States, you acknowledge that your information may be transferred to and processed in the United States.

12. Changes to This Privacy Policy

Winding LLC reserves the right to amend this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

Questions or concerns regarding this Privacy Policy may be directed to:

Winding LLC
14040 Hart St
Oak Park, MI 48237
Email: privacy@getwinding.com